Hussein Zaaiter, 21 from West London was using a free software trial for his university work and says when he tried to cancel he faced several complications.
“I tried online chat, email and even the phone at one point as they were constantly charging me,” he says.
He says a payment of £16 left his account, then another of £32 before he froze his card. “They tried to charge me seven times,” he says.
He contacted his bank to explain the situation in the hope of being reimbursed.
“I felt like it was marketed as a free trial that was easy to cancel.
“It was difficult to contact them, and the cancellation was near impossible,” he says.
Hussein’s tip for others is to read the terms and conditions and take caution before starting subscriptions. The BBC has contacted the firm for a response.
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